Hernan and Ivan got here early and got right to work. They worked diligently in a very hot attic and out in the summer Texas heat for several hours. They got rid of the old system, then got the new system up and running ASAP. They knew their craft and were careful to not make a mess and to clean up thoroughly - inside and out. Hobson’s did a great job of getting a service tech out on Sunday on short notice. (Full disclosure - we pay $20 / mos. for benefits like this. It’s the best $20 I pay each month.) The new unit was running by 3:00 today (Monday). Point of interest…at 3:00 today it was warmer in my home (94 degrees) than it was in Amarillo (90 degrees). At 5:00 it’s down to 85!!
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Cooper and his assistant showed up early; were very friendly and professional. They gave me a bid up front. The work was done promptly and they did not leave a mess to clean up. Very pleased with the experience.
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A lot of experience and very knowledgeable. He was very quick and I was very satisfied with the job.
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Garrett has been to the house three times. He is professional, polite, and patient. Has great experience and takes time to explain things to me (I like to understand issues). Hire more folks like Garrett.
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Second time Zac has been to out to our home. He has been able to diagnose and fix the problems very quickly. He’s a great guy, but I hope we don’t have to see him again for a while!! :-)
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Our A/C unit went out and I called Hobsons at about 11:00. They had a technician out the same day.....Zak didn't get here until 7:30 pm, but he was incredibly upbeat and personable. (He actually told us he might be working until midnight!) He got our unit back up and running. Glad to be a part of the Hobson's "frequent-flyer" program.
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Mark was very professional, and he immediately looked into my concerns and came back with his report.
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Tyler Scholes was very knowledgeable and extremely efficient. He completely the job quickly and explained exactly what was done.
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On arrival downstairs unit producing 17 degrees of cooling while upstairs only produced 11. Upstairs unit has bacterial growth in coil area, downstairs is clean and in good condition. Outdoor units passed all electrical testing. Found upstairs unit with a 1.5 subcool and a 40 superheat, verifying that the system is low on refridgerant. The evaporator coil while running is around 32 degrees and is likely to freeze up with continued use. Advised customer and she will pass info along to husband.
Install 48k hz hp, keep current filtration, includes code kit
Sold level 3 heat pump 48k 18496
For this job I performed an evaluation. I diagnosed a failed compressor and found a leak in the evaporator coil. Gave estimates for a repair and recommended replacement. The homeowner opted to move forward with replacement. Scheduled comfort advisor between 3-5. Thank you for choosing comfort experts have a great day!
Estimates to install customer supplied fixtures
Replace upstairs system with 36k gas horizontal, high efficiency filtration, code kit, new return and supply plenum
8/11/25 Got diggers started on excavation for sewer repair will need to return tomorrow to make repair all day job.
Came to job for electrical issues with plugs not working in kitchen and found a breaker tripped
Service eval Upstairs system disfunctionally low on refrigerant Guest and master bedroom systems low but still operable Main system fine Comfort Advisor today
Today we showed up her complimentary plumbing evaluation. Upon arrival the water heater pilot was not lit. The homeowner had tried to relight it himself and was unable to. Last night he started the cooktop and the flame was yellow which indicated air was in the line. We went to the Attic, and with the water heater as normal. It lit up perfectly fine and had no struggles. Stayed for about 5 minutes to check to make sure the water heater was still in, and it was. Everything was working properly when we left. Thank you for choosing comfort experts!
Installed attic tent with no issues.
Just blew in insulation, system not keeping up upstairs very well. Found return was not well sealed and thermostat is right under the attic, sealed up return and customer purchased an attic tent.
For this job I performed a Plumbing tune up for the residence. Inspected all fixtures checking for proper functioning. All fixtures are fully operational. 2 faucets had some issues, both were loose and would move when turning handle. Customer also has a tandum water heater set up. The unit on the right is not operational. There is a crack on the interior wall. Customer is not interested in getting it fixed, he is looking to possibly upgrade to a Tankless and have a whole home filtration/softener installed. Customer stated he will reach out when he's ready to move forward.
This lead has been reset for next Friday 10:00 to 12:00 for myself Joe and Rob
7/15/25 Performed all work described in estimate. Tested after repairs were made everything working properly. Need to schedule additional work for next Monday will be meeting diggers here to complete work. Also need electrician lead set for Monday as well wants some lugs taken care of as well.